How to use Support
How to Create a Freshdesk Account 1. Go to https://peak15.freshdesk.com/support/signup 2. Enter your Full name & organization Email, click "I&...
Wed, 1 Nov, 2023 at 6:03 AM
Viewing tickets Click here to see your open tickets: Click here to see closed tickets: Critical Communica...
Mon, 10 Apr, 2023 at 6:59 AM
For all your PEAK 15 needs (outside of contract/billing questions), please submit a ticket to our Support Portal. Our business hours are 6am - pm PST (US P...
Tue, 17 Sep, 2024 at 10:46 AM
To keep informed quickly of system announcements, please follow these steps to set your preferences in the Announcements area of the Freshdesk Forum. This...
Fri, 27 Apr, 2018 at 9:19 AM
Each company assigns 1-2 system administrators who act as system matter experts (SMEs) on PEAK 15. Only these system administrators have permission to subm...
Mon, 11 Sep, 2023 at 6:06 AM
If you have a request regarding one of the following topics, that item may be billable. If it is, we will first provide a quote of billable time and wait fo...
Mon, 10 Apr, 2023 at 11:53 AM
New Requests All new custom report requests should include the following: The name you would like the new report to be called An explanation...
Tue, 8 Oct, 2024 at 1:10 PM
Sign into Freshdesk and then select the Tickets tab
Change the view to Resolved or Closed
Mon, 25 Apr, 2016 at 1:08 PM
If you have an urgent issue that requires our immediate attention outside of our usual business hours of 6am-6pm PST, you will need to submit an after-hours...
Tue, 17 Sep, 2024 at 10:47 AM