How to use Support

Creating/Managing your Freshdesk Account
How to Create a Freshdesk Account 1. Go to 2. Enter your Full name & organization Email, click "I&...
Wed, 1 Nov, 2023 at 6:03 AM
How to Use Freshdesk
Viewing tickets  Click here to see your open tickets:      Click here to see closed tickets:      Critical Communica...
Mon, 10 Apr, 2023 at 6:59 AM
How to Submit a Ticket
For all your PEAK 15 needs (outside of contract/billing questions), please submit a ticket to our Support Portal. Our business hours are 8:30am - 5:30pm PS...
Tue, 23 Apr, 2024 at 8:03 AM
How to Receive PEAK 15 Announcements
To keep informed quickly of system announcements, please follow these steps to set your preferences in the Announcements area of the Freshdesk Forum.  This...
Fri, 27 Apr, 2018 at 9:19 AM
PEAK 15 System Administrators
Each company assigns 1-2 system administrators who act as system matter experts (SMEs) on PEAK 15. Only these system administrators have permission to subm...
Mon, 11 Sep, 2023 at 6:06 AM
An Overview of Billable Items
If you have a request regarding one of the following topics, that item may be billable. If it is, we will first provide a quote of billable time and wait fo...
Mon, 10 Apr, 2023 at 11:53 AM
Custom Reports Requests and Updates
New Requests    All new custom report requests should include the following: The name you would like the new report to be called  An explanation...
Wed, 6 Mar, 2024 at 10:07 AM
Accessing Resolved or Closed Tickets
Sign into Freshdesk and then select the Tickets tab Change the view to Resolved or Closed
Mon, 25 Apr, 2016 at 1:08 PM
After-Hours Ticket Procedure
If you have an urgent issue that requires our immediate attention outside of our usual business hours of 8:30-5:30pm PST, you will need to submit an after-h...
Mon, 11 Sep, 2023 at 7:39 AM