Each company assigns 1-2 system administrators who act as system matter experts (SMEs) on PEAK 15. Only these system administrators have permission to submit tickets. Any questions from your staff should be routed through those system administrators, who should try to assist them before a ticket is created. The system administrator is then responsible for communications between PEAK 15 Support and their staff. 

  • If you need to change your system administrators, please have the current admin submit the ticket and provide the name of the new admin after they have created a Freshdesk account. 

Note: Anyone can create a Freshdesk account to see announcements and training materials, but only the system admins will be able to submit or see tickets. These accounts are not connected to PEAK 15 and do not share login information

For information on how to create a Freshdesk account, please see instructions here: https://peak15.freshdesk.com/a/solutions/articles/11000120587