Support Portal

Users managing inventory can now access the Manage Items screen directly from the Departure breadcrumb—no need to open Planner 1.0 or Planner 2.0 first. Thi...

A new option, Integrated Redpoint, has been added to the Insurance Type field within Insurance Items. This supports future configuration for customers using...

If you're using the “All Mailing Lists” option in your Zapier integration with PEAK 15, we want to share important best practices to help you optimize p...

An issue was identified where travel segments created with Mode: Train were incorrectly generating duplicate destination records as Airports, even when the ...

We’ve addressed an issue affecting invoice printing for revised invoices where Allow Revision = No. Previously, when users attempted to print or email these...

Previously, inactive Vendor Service rates were appearing in the List of Services view in Planner 2.0 when multiple rate types were available. Although only ...

An issue was identified where guest itineraries displayed duplicate cost descriptions when multiple bookings and guests were present. This occurred in scena...

We’ve addressed an issue where some customers experienced duplicate payment records in Beacon, even though only one payment was processed through Stripe. Th...

We’ve resolved an issue affecting cost calculations when vendor rates had the same “Valid From” and “Valid To” dates. This caused errors such as “no applica...

We’ve addressed an issue where updated payment amounts were correctly charged and reflected in MerchantTrack but not saved properly in PEAK 15. This led to ...