We’ve addressed an issue affecting invoice printing for revised invoices where Allow Revision = No. Previously, when users attempted to print or email these invoices, the system generated a blank PDF, despite the invoice being fully approved and containing valid line items.
What Was Happening
When the Cancellation Wizard is used, a new invoice is generated to reflect the cancellation terms—typically replacing the original invoice line items with a single cancellation fee. The original invoice, now marked as Allow Revision = No, remained accessible but could not be printed or emailed with its details. Instead, users received a blank PDF.
This limitation impacted users who needed to reference the original invoice to reconcile charges against the cancellation fee.
What’s Changed
Invoices with Allow Revision = No can now be printed and emailed with full invoice item details, just like active invoices.
Applies to:
- Invoices with status = Approved, Downloaded, or Entered
- Email and Print functions
- Any invoice where Allow Revision = No, regardless of how it was created
This update ensures transparency and improves record-keeping for customers who need to reference prior invoice versions—especially in cases involving cancellations and refunds. Users can now generate PDFs for both the revised invoice and the original, making reconciliation easier and more accurate.