Support Portal

Summary We are excited to announce that the Departure Availability and Pricing (DAP) Dashboard is now officially in general release. This powerful tool is n...

Summary Users can now manually trigger a validation check to ensure guest flight details align with their scheduled transfers directly within the booking pr...

Summary Internal teams will now receive automated email notifications when an ACH payment is returned or fails in MerchantTrack. Issue Details Previousl...

Summary Updated the logic for matching incoming travel reservations (PNRs) to ensure they associate with a guest's active booking rather than a cancelle...

Summary Resolved an issue where selecting a Single Supplement for a pre- or post-trip extension incorrectly marked the base price room as fully occupied. ...

Summary The Cruise Wizard now prevents the entry of "Max Guest" values that would result in invalid fractional room units. Issue Details In th...

Summary Added validation to prevent users from manually entering invalid or past expiration dates on Price Cards and in the Cruise Wizard. This is specific ...

Summary Fixed a bug where prices with a maximum guest limit would fail to deactivate properly if a previously cancelled guest was reactivated. Issue Det...

Summary Resolved several interface issues in the Bike Manager that caused data to reset or disappear during sorting and assignment. Issue Details User...

Summary Corrected a calculation error where the Digital Invoice and the internal system showed different balances due to the order in which payment schedule...