Support Portal

We’ve resolved an issue where duplicate Departure IDs were being generated in the Departure entity. This fix ensures that all newly created departures will ...

We’ve made a small but helpful change to how you create Evaluations—especially when starting from a Contact record. What was the issue? Previously, creati...

We’ve resolved an issue affecting guest selection in Travel Reservations of type Air/Other. Previously, the guest lookup was not correctly filtering to sho...

We’ve revisited and resolved an issue where Travel Segments for Air/Other reservations were sometimes displayed out of order.  What’s New? A new field ca...

We’ve made an important update to the Contact form to improve how passport details are managed. What was the issue? Previously, the Place of Birth field i...

We’ve fixed an issue where Held Spaces on the Departure form were incorrectly resetting to zero when deleting a booking with Interested or Waitlisted status...

We’ve improved how refunds are handled in PEAK 15 Pay to ensure payment records are created consistently and error-free. What was the issue? When users at...

A recent hotfix unintentionally caused duplicate payment records to be created for the same invoice when autopay-generated payments were manually processed....

Starting with the August release, a new tab labeled “Groups” will appear on the Departure form. This tab is collapsed by default and contains a subgrid desi...