Support Portal

Summary Sales associates can now view and manage room availability for cruise-based departures directly within the booking process in Booking 2.0, on the Se...

Summary A new feature allows you to identify companies that provide their own travel protection insurance and automatically notify guests during the booking...

Summary Reopening an existing booking in Booking 2.0 will now consistently land users on the initial Settings step. Issue Details Users previously experie...

Summary Users can now navigate directly to the Booking Recap step for waitlisted bookings to facilitate deposit payments. Issue Details When a booking was...

Summary Access to select and apply promo codes is now governed by specific user security roles, so now Booking 2.0 and Booking 1.0 are consistent with promo...

Summary Significantly reduced the time required to export itineraries to Microsoft Word while dramatically reducing file sizes. Issue Details Large itin...

Summary The Cost/Price Amounts column has been removed from the Cruise Planning Wizard to streamline the interface. Issue Details This column was original...

Summary The Exclude Cost toggle will now only appear for upgrade-related prices. Issue Details The Exclude feature was intended specifically for upgrade p...

Summary A backend update has been made to the invoice's insert/update function to support future enhancements for Book-by Date pricing and Group pri...

Summary Resolved an issue where non-optional prices with guest limits were preventing guests from being added to bookings. Issue Details If a price was se...