Support Portal

Summary A new automated nightly process now validates airport transfers against booked flight segments and automatically generates the corresponding invoice...

Summary We have streamlined how Address Verification (AVS) is handled across different payment methods to provide a more consistent experience and reduce ma...

Summary Booking labels have been updated to display more descriptive group and company names, allowing sales agents to identify group affiliations at a glan...

Summary New safeguards prevent the accidental deletion or inactivation of costs that are currently linked to guests or financial records, protecting data in...

Summary Resolved a display bug where canceled guests would still appear as Booked if the primary guest on the booking was marked as not traveling. Issue...

Summary Fixed a calculation error in Planner 2.0 that displayed incorrect guest counts and total costs for certain occupancy scenarios after saving. Iss...

Summary Custom text fields, such as Leader Comments and Other Air City Request, now correctly sync and display data between different versions of the bookin...

Summary The system now automatically manages the selection of included extensions when an optional extension on the same date is chosen, preventing double-b...

Summary The Cancel Booking tool is now available for bookings that are currently in On Request status, standardizing the removal process. Issue Details ...

Summary Resolved an issue where the system would pull incorrect vendor rates when Day of Week specific pricing was used in the Planner. Issue Details Pl...