Support Portal

We’ve enhanced the GDS Request Wizard to automatically populate Arrive Date values when creating shell PNRs via RightRez. What’s new: Flight segments in ...

We’ve enhanced the Guest record in D365 to support additional Redpoint travel protection data. This update ensures guest‑specific insurance details are capt...

We’ve updated the system to align with airline booking windows that now extend beyond 329 days. Previously, RightRez postbacks with flight departures more t...

We’ve simplified the Planner 2.0 experience by removing all blended rates warning and alert messages. What’s changed: The warning “Cost amount was manual...

We resolved an issue where vendor taxes were being calculated incorrectly after refreshing Planner 2.0. Previously, costs appeared inflated because taxes we...

We’ve resolved an issue where guest counts were not displaying or updating correctly when Accommodation Costs were linked to Pre/Post Extension prices.  Wi...

We fixed an issue where guest counts were not displaying correctly when accommodation costs were associated with both double occupancy and single supplement...

We fixed an issue where invoice final due dates were sometimes calculated using UTC instead of the user’s local time zone. This caused invoices created late...

We fixed an issue where users could add additional guests to an existing booking even after a departure had reached its maximum capacity. This caused negati...

Costs linked to CIRs with inactive guests can be set to Inactive or Cancelled status. All other existing validation rules remain unchanged:  Costs with a...