Support Portal

A new workflow utility has been created that will enable a PDF of the Guest Level Itinerary to be attached to an email.  This feature only works with itiner...

A new workflow utility has been added that allows a single email to be sent to all guests on a booking not just the client.  It includes the option to have ...

On the Booking form, a new field has been added named Additional Contact. For those customers wanting the ability to send booking emails and information to ...

Refunds when Merchant Account (ie Cybersource or Stripe) is inactive When a Merchant Account has been inactivated, and when payments have been applied, you...

When the Invoice Total Due amount is changed, for any reason, system logic will now determine if the required deposit amount has been met and, if so, will s...

Multiple changes have been made to recognize when a payment has already been processed.  The existence of a Request ID value determines a credit card paym...

Invoice Currency Prior to saving an Invoice, the currency defaulted from the Booking can be edited to a different currency. You can only set the currency w...

A credit memo can now be applied to an Invoice in Approved status. Note, as long as the currency of the credit memo matches the currency of the invoice. 

Payment Date:  In the Accounts > E-Payments area, when selecting a credit card payment that is in submitted status, and when clicking Approve Without Pr...

Inactive Invoice Autopay was triggering payments for Invoices that were no longer active, where the invoice was revised and a new invoice became active....