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Knowledge base
Support 101
How to use Support
10
Creating/Managing your Freshdesk Account
How to Use Freshdesk
How to Submit a Ticket
How to Receive PEAK 15 Announcements
PEAK 15 System Administrators
View all 10
Release Notes
2026 May Hotfix 2 Release - June 8th
1
Stripe Payment Wizard Error
2026 May Hotfix Release - May 28th
2
Fix: Exclude Cost in Planner 2.0
Fix: Assign Rooms in Booking 2.0
2026 May Release - May 22nd
10
New: Automated Flight and Transfer Validation
Change: Enhanced Address Verification (AVS) Control
Change: Improved Group Identification in Booking 2.0
Fix: Cost Validation in Planner 2.0
Fix: Guest Status Display for Non-Traveling Primaries
View all 10
2026 April Release - Apr 24th
2
Fix: Seat Assignments Not Displayed for KK Status
Fix: Shell PNRs creating Travel Reservations
2026 March Release - Mar 27th
6
Change: Air/Transfer Step Now Displays When Air Integration Is Enabled
Fix: Corrected Invoice Item Naming in Booking 2.0
Fix: Improved Accuracy of “Air Booking Has Changed” Alerts
Fix: Corrected Roommate Indicators in Booking 2.0
Fix: Corrected Promo Code Currency Conversion on Printed and Emailed Invoices
View all 6
2026 February Release - Feb 27th
8
New: Planner 2.0 Now Fully Supports Day of Week Vendor Rates
Change: “Include in Price” Field No Longer Visible on Price Form
Change: Credit Memo Creation During Booking Cancellation
Fix: Group Held Spaces Not Reflecting in Departure Availability
Fix: Cancelled Guests No Longer Display in the GDS Air Wizard
View all 8
2026 January Release - Jan 30th
10
New: Create Day of Week Vendor Rates
Change: Improved Handling of Pre/Post Extension Pricing in Planner 2.0
Change: Expanded Ability to Set Cost Status Reason to “Cancelled”
Change: Larger Full Description Text Box on the Cost Card
Fix: Internal Payment Processing Error for Missing Contact Data
View all 10
2025 December Release - December 12th
3
New: RightRez Postback Entity Changes
Fix: Correction to Header Calculations in Planner 2.0
Update: Redpoint Travel Protection Enhancements
2025 November Release - Nov 7th
10
New: GDS Air Request: Auto Populate Arrive Date
New: Travel Protection – Guest Record Enhancements for Redpoint Integration
Change: Removal of 329 Day Validation for GDS Air Postbacks
Change: Planner 2.0 - Removal of Blended Rates Messaging
Fix: Planner 2.0 - Vendor Taxes Calculation
View all 10
2025 October Release - October 10th
5
New: “Reserved With” Field Added to Planner 2.0 Cost Card
New: Fields Added for Redpoint Travel Protection Integration
Update: Note Attribution Behavior
Fix: Autopay Logic Enhancement for Zero-Balance Invoices
Fix: CIR Availability Display on "Manage Cost Item Reservations" Page
2025 September Release - September 12th
15
New! Direct Access to Manage Items from Departure Breadcrumb
New Insurance Type Option – “Integrated Redpoint”
Zapier Integration Update: "All Mailing Lists" Option & Best Practices
Fix: Update to Travel Segment Logic for Train Mode
Fix: Printing PDFs for Revised Invoices
View all 15
2025 August Release - August 15th
9
Fix: Departure ID Duplication Issue Resolved
Fix: Easier Evaluation Creation from Contact Records
Fix: Guest Selection Issue in Travel Reservations Resolved
Fix/Change: Travel Segment Order & New Segment Field
Fix: Contact Form Update: Separate Place of Birth Fields for Passports
View all 9
2025 July Release - July 11
11
Change: Planner 2.0 | Calendar View – Improved Display of Cost Name
Change: Planner 1.0 | Upgrade Button Disabled
Change: API Update | Support for Non–Credit Card Payments via Simple Insert
Change: Merchant Account | Field-Level Security Added to Account ID Field
Fix: Corrected Display Order of Manually Created Travel Segments (Air/Other)
View all 11
2025 June Release - June 6
5
New: Turn Off AVS checks in PEAK 15 Pay
Fix: Planner 2.0 – Price Dropdown on Cost Rates Tab not reflecting associated non-base Price
Fix: Planner 2.0 – Guest Count Missing from Costs Linked to Add-On Prices
Fix: Recurring Issues with Price Availability & Booking Options
Fix: Cancellation Wizard Calculation Logic Was Not Excluding Insurance
2025 Hotfix - May 12
1
Fix: Price Deactivation Issue Post-Hotfix
2025 May Release - May 9
10
New: Single Supplement for Pre/Post Extensions
New Fields Added for Bike Inventory Management
Change: Any Cost can now be linked to a non-Base Price
Change: Cancellation Schedule Grid on Invoice
Change: Price Availability Now Excludes Booked Leaders
View all 10
2025 April Release - April 11
7
New: Canada Pay
New: Digital Invoice
New: Cancellation Schedule
Fix: PEAK 15 Pay
Fix: Planner 2.0
View all 7
2025 March Release (Mar 14th)
6
Fix: Planner 2.0
Fix: Bookings
Fix: Invoice
Fix: Payments
Fix: Travel Reservation
View all 6
2025 February Release - Feb 14
9
Change: Copy Departure Wizard
Change: Planner 2.0
Change: Airports
Change: Workflow Get Related Records by Contact ID
Fix: PEAK 15 Pay
View all 9
2025 January Release - January 24
12
New: Inquiry Conversion opt out
Change: Autopay
Change: Stripe refunds
Fix: Bills
Fix: Copy Departure Wizard
View all 12
2024 December Release - December 18
8
Change: Copy Departure Wizard
Change: Vendor Item Category
Change: Inventory Allotment
Fix: Refunds
Fix: Payment Schedule Info utility
View all 8
2024 Hotfix - December 3
2
Fix: Planner 2.0
Fix: Beacon
2024 November Release - November 22
10
Fix: Invoice
Fix: Planner 2.0
Fix: Vendor Rates
Fix: Bills
Fix: Financial Summary
View all 10
2024 Hotfix - November 18
1
Fix: Guest Itinerary
2024 Hotfix - October 22
2
Fix: Invoice
Fix: Guest book date
2024 October Release - October 18
9
Retired: Vendor Reservation App
Fix: Planner 2.0
Fix: Financial Summary
Fix: Payments / Payment Accounts
Fix: Invoice Payment Schedule for Related Booking
View all 9
2024 Hotfix - October 1
2
Fix: Room associations
Fix: Bulk editing of bookings
2024 September Release - September 20
4
Fix: Planner 2.0
Fix: Bookings
Fix: Departures
Fix: Air travel segments
2024 Q3S2 Hotfix - September 5
2
Fix: Per Group Costs
Fix: CIR adjustment deleting Cost
2024 August Release - August 23
6
Fix: Batching e-Payments
Fix: Invoice
Fix: Financial Summary
Fix: Budget's Quantity value
Fix: Costs
View all 6
2024 August 8 Hotfix
3
Fix: Price reactivation
Fix: Insurable Amount
Fix: Invoice payment number
2024 July Release - July 26
9
Change: Trip Departure Wizard
Fix: Copy Departure Wizard
Fix: Push Updates
Fix: New payment account
Fix: Max Guest on Price
View all 9
2024 July 12 Hotfix
1
Fix: Booked Prices
2024 June Release - June 21
7
Change: Referred By
Change: Travel Reservation Status
Change: D365 Price Form
Fix: Company address
Fix: Invoice
View all 7
2024 May Release - May 31
5
Change: Inventory Allotment
Fix: Planner: Add/Remove/Clear Days
Fix: Removing Max Guest on Price in Planner 2.0
Fix: Planner does not load when Departure is in completed status
Fix: Adjusting CIR Max Guest capacity
2024 Q2S2.01 Release - May 10
1
Change: PEAK 15 Pay
2024 May Release - May 3
3
Fix: PEAK 15 Pay
Fix: Duplicate price on Invoice
Fix: Contact on a Company record
2024 Q1 Hotfix 02 - April 26
2
Fix: Departure Code
Fix: Guest Itinerary
2024 Q1 Hotfix 01 - April 9
1
Fix: Creating/editing a price
2024 April Release - April 5
10
New! Customer Referrals
New! Autopay Account
Change: Invoice template
Fix: Copy Departure Wizard
Fix: Payments
View all 10
2024 March Release - March 15
14
New! PEAK 15 Pay supports eCheck payments
Change: Create Payment form
Change: Declined Web payments
Change: Message when Credit Card is expired
Change: Guest Level Itineraries
View all 14
2024 Q1S1 Hotfix 01 - February 16
1
Fix: Declined Web payments
2024 Jan Release - January 19
9
Change (Payments): Ability to disable Duplicate Protection
Change (Payments): Text updates on the PEAK 15 Pay Web form
Fix (Itinerary): Downloading a PDF
Fix (Planner): Percentage of Price Category Cost
Fix (Planner) - Base Price with multiple currencies
View all 9
2023 Q4 Hotfix 1 - January 5
1
Fix: Travel Reservation Flight Data
2023 Q4 Release - December 15
9
Change: PEAK 15 Pay Declined payments
Change: Payment Account Create Date
Change: Payment currency alert
Change: Allowed data combinations for Accommodations
Change: Extra Person vendor rate
View all 9
2023 Q3 Hotfix 06 - November 22
1
Fix: Payment Status
2023 Q3 Hotfix 05 - November 15
3
Fix: Vendor Service Name
Fix: Disapproving Payments
Fix: Copy Departure Wizard
2023 Q3 Hotfix 04 - November 13
1
Fix: Images not loading
2023 Q3 Hotfix 03 - November 9
3
Fix (Planner): Push Updates
Fix (Planner): Editing a Cost
Fix (Planner): Error when opening Planner
2023 Q3 Hotfix 02 - November 7
1
Fix (Planner): Locking Price from the Header
2023 Q3 Hotfix 01 - November 6
1
Fix: Cybersource Mastercard payments
2023 Q3 Release - November 3
24
New: Emailing Guest Level Itineraries
New: Emailing all guests on a booking
New: Additional Booking Contact
Change: Cybersource/Stripe Refunds after transition to PEAK 15 Pay
Change: Deposit Processed flag
View all 24
2023 Q2 Hotfix 02 - September 19
1
Fix (Planner 2.0): Per Hour Calculations
2023 Aug Release - September 1
3
Fix (Itinerary): Meals not Appearing Correctly after Day 10
Fix (Beacon): Booking an Inventory Block Item
Fix (Planner 2.0): Modifying a Cost in the 'Other' Section
2023 Jul Release - July 28
7
Fix (PEAK 15 Pay): Editing a Credit Card
Fix (Planner 2.0): Performance improvement saving a Cost
Fix (Planner 2.0): List of Services Search
Fix (Planner 2.0): Cost Card Rates tab
Fix (Planner 2.0): Creating an Addon Price
View all 7
2023 Jun Release - June 30
9
New: PEAK 15 Pay Beacon logging
Change: PEAK 15 Pay online thank you page improvements
Change: Merchant Track additional transaction data
Fix (Planner 2.0): Package Items with no start day
Fix (Planner 2.0): Percentage of Price Category Cost
View all 9
2023 Q2 Hotfix 01 - June 16
2
Fix: Approve Payments is resetting Payment Date
Fix: Adding Vendor Service to old Planner
2023 Q2 Release - June 2
22
New! PEAK 15 Pay
Change: Departure Stop Sell
Change: Editing a Cost outside of Planner 2.0
Change: Contact Form
Change: Vamoos Integration - Ability to include additional information from non-activity costs
View all 22
2023 Q1 Hotfix 03 - May 12
3
Fix: Itinerary - Costs missing when days are combined
Fix: Itinerary - Accommodation showing an extra day
Fix: Planner - Checkout dates on the Cost Card and Calendar views
2023 Apr Release - April 21
20
Change (Planner): Cost Card redesign
Change (Planner): Adding costs to an Additional Price
Change (Planner): Warning when Cost margin is disabled
Change (Planner): Cost alert when Total Guest count is not added
Change (Planner): Copying Packages and Package Items
View all 20
2023 Q1 Hotfix 02 - April 7
4
New: Ability to book Block Items via Beacon
Change: Cybersource Beacon Token
Fix: Beacon update of an Invoice
Fix: Error creating bookings through Beacon
2023 Q1 Hotfix 01 - March 18
1
Fix: Unable to add Guest to an existing Booking
2023 Q1 Release - March 10
22
New: Ability to Stop Sell a Departure
New: Bag tax
New (Planner): Retrieving primary prices via Beacon
Change: Allowed Data Combinations
Change: Promo Codes
View all 22
2023 Feb Release - February 10
21
New (Planner): Ability to select different Exchange Rate
Change (Planner): Clicking the Planner 2.0 button
Change (Planner): Budget View display of exchange rates
Change (Planner): Pop up to adjust Guest count
Change (Planner): Children & Leader toggles on the Cost
View all 21
Archived Release Notes
2022 Q4 Release - December 9
38
New: Invoice Payment Schedule Validation
New (Planner): Upgrade departures from old planner to new (BETA)
New (Planner): Adjusting Guest Count
New (Planner): Financial Summary button
New: Travel Reservation display of Group RLOC
View all 38
2022 Q3 Itinerary Hotfix - October 1
10
Itinerary: Repeating of days based on certain template code issue
Itinerary: Cost Category Type section filters issue
Itinerary: Use of cost category type prefix filter within a cost category type section filter issue
Itinerary: Cost start destination placeholder and costs with no start destination issue
Itinerary: Cost Item status reason placeholder when generating a guest itinerary that uses item assignments issue
View all 10
2022 Q3 Release - September 9
7
New: Approve Refunds security role
Change: Autopay check for unprocessed payment
Change: Stripe 3D Secure Response
Change: CVV/CVN number
Fix: Payment Schedule Items with Amount Type = Price Category
View all 7
2022 Q2 Hotfix - August 12
3
Planner 2.0 (Fix): Ability to display more than 50 costs
Planner 2.0 (Fix): Cost card ordering
Planner 2.0 (Change): Display Vendor Service name for a Package
2022 Q2 Hotfix - June 16
1
Bug: Workflows and other activities not processing
2022 Q2 Release - June 10
35
Planner 2.0 Roadmap
Planner 2.0 (New): Ability to Create Percentage Pricing
Planner 2.0 (New): Vendor Service Packages
Planner 2.0 (New): Ability to link a Cost to a Vendor Service
Planner 2.0 (New): Ability to copy a Cost
View all 35