Support Portal

How to use Support 10

• Creating/Managing your Freshdesk Account
• How to Use Freshdesk
• How to Submit a Ticket
• How to Receive PEAK 15 Announcements
• PEAK 15 System Administrators

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2026 May Hotfix 2 Release - June 8th 1

• Stripe Payment Wizard Error

2026 May Hotfix Release - May 28th 2

• Fix: Exclude Cost in Planner 2.0
• Fix: Assign Rooms in Booking 2.0

2026 May Release - May 22nd 10

• New: Automated Flight and Transfer Validation
• Change: Enhanced Address Verification (AVS) Control
• Change: Improved Group Identification in Booking 2.0
• Fix: Cost Validation in Planner 2.0
• Fix: Guest Status Display for Non-Traveling Primaries

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2026 April Release - Apr 24th 2

• Fix: Seat Assignments Not Displayed for KK Status
• Fix: Shell PNRs creating Travel Reservations

2026 March Release - Mar 27th 6

• Change: Air/Transfer Step Now Displays When Air Integration Is Enabled
• Fix: Corrected Invoice Item Naming in Booking 2.0
• Fix: Improved Accuracy of “Air Booking Has Changed” Alerts
• Fix: Corrected Roommate Indicators in Booking 2.0
• Fix: Corrected Promo Code Currency Conversion on Printed and Emailed Invoices

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2026 February Release - Feb 27th 8

• New: Planner 2.0 Now Fully Supports Day of Week Vendor Rates
• Change: “Include in Price” Field No Longer Visible on Price Form
• Change: Credit Memo Creation During Booking Cancellation
• Fix: Group Held Spaces Not Reflecting in Departure Availability
• Fix: Cancelled Guests No Longer Display in the GDS Air Wizard

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2026 January Release - Jan 30th 10

• New: Create Day of Week Vendor Rates
• Change: Improved Handling of Pre/Post Extension Pricing in Planner 2.0
• Change: Expanded Ability to Set Cost Status Reason to “Cancelled”
• Change: Larger Full Description Text Box on the Cost Card
• Fix: Internal Payment Processing Error for Missing Contact Data

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2025 December Release - December 12th 3

• New: RightRez Postback Entity Changes
• Fix: Correction to Header Calculations in Planner 2.0
• Update: Redpoint Travel Protection Enhancements

2025 November Release - Nov 7th 10

• New: GDS Air Request: Auto Populate Arrive Date
• New: Travel Protection – Guest Record Enhancements for Redpoint Integration
• Change: Removal of 329 Day Validation for GDS Air Postbacks
• Change: Planner 2.0 - Removal of Blended Rates Messaging
• Fix: Planner 2.0 - Vendor Taxes Calculation

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2025 October Release - October 10th 5

• New: “Reserved With” Field Added to Planner 2.0 Cost Card
• New: Fields Added for Redpoint Travel Protection Integration
• Update: Note Attribution Behavior
• Fix: Autopay Logic Enhancement for Zero-Balance Invoices
• Fix: CIR Availability Display on "Manage Cost Item Reservations" Page

2025 September Release - September 12th 15

• New! Direct Access to Manage Items from Departure Breadcrumb
• New Insurance Type Option – “Integrated Redpoint”
• Zapier Integration Update: "All Mailing Lists" Option & Best Practices
• Fix: Update to Travel Segment Logic for Train Mode
• Fix: Printing PDFs for Revised Invoices

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2025 August Release - August 15th 9

• Fix: Departure ID Duplication Issue Resolved
• Fix: Easier Evaluation Creation from Contact Records
• Fix: Guest Selection Issue in Travel Reservations Resolved
• Fix/Change: Travel Segment Order & New Segment Field
• Fix: Contact Form Update: Separate Place of Birth Fields for Passports

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2025 July Release - July 11 11

• Change: Planner 2.0 | Calendar View – Improved Display of Cost Name
• Change: Planner 1.0 | Upgrade Button Disabled
• Change: API Update | Support for Non–Credit Card Payments via Simple Insert
• Change: Merchant Account | Field-Level Security Added to Account ID Field
• Fix: Corrected Display Order of Manually Created Travel Segments (Air/Other)

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2025 June Release - June 6 5

• New: Turn Off AVS checks in PEAK 15 Pay
• Fix: Planner 2.0 – Price Dropdown on Cost Rates Tab not reflecting associated non-base Price
• Fix: Planner 2.0 – Guest Count Missing from Costs Linked to Add-On Prices
• Fix: Recurring Issues with Price Availability & Booking Options
• Fix: Cancellation Wizard Calculation Logic Was Not Excluding Insurance

2025 Hotfix - May 12 1

• Fix: Price Deactivation Issue Post-Hotfix

2025 May Release - May 9 10

• New: Single Supplement for Pre/Post Extensions
• New Fields Added for Bike Inventory Management
• Change: Any Cost can now be linked to a non-Base Price
• Change: Cancellation Schedule Grid on Invoice
• Change: Price Availability Now Excludes Booked Leaders

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2025 April Release - April 11 7

• New: Canada Pay
• New: Digital Invoice
• New: Cancellation Schedule
• Fix: PEAK 15 Pay
• Fix: Planner 2.0

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2025 March Release (Mar 14th) 6

• Fix: Planner 2.0
• Fix: Bookings
• Fix: Invoice
• Fix: Payments
• Fix: Travel Reservation

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2025 February Release - Feb 14 9

• Change: Copy Departure Wizard
• Change: Planner 2.0
• Change: Airports
• Change: Workflow Get Related Records by Contact ID
• Fix: PEAK 15 Pay

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2025 January Release - January 24 12

• New: Inquiry Conversion opt out
• Change: Autopay
• Change: Stripe refunds
• Fix: Bills
• Fix: Copy Departure Wizard

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2024 December Release - December 18 8

• Change: Copy Departure Wizard
• Change: Vendor Item Category
• Change: Inventory Allotment
• Fix: Refunds
• Fix: Payment Schedule Info utility

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2024 Hotfix - December 3 2

• Fix: Planner 2.0
• Fix: Beacon

2024 November Release - November 22 10

• Fix: Invoice
• Fix: Planner 2.0
• Fix: Vendor Rates
• Fix: Bills
• Fix: Financial Summary

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2024 Hotfix - November 18 1

• Fix: Guest Itinerary

2024 Hotfix - October 22 2

• Fix: Invoice
• Fix: Guest book date

2024 October Release - October 18 9

• Retired: Vendor Reservation App
• Fix: Planner 2.0
• Fix: Financial Summary
• Fix: Payments / Payment Accounts
• Fix: Invoice Payment Schedule for Related Booking

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2024 Hotfix - October 1 2

• Fix: Room associations
• Fix: Bulk editing of bookings

2024 September Release - September 20 4

• Fix: Planner 2.0
• Fix: Bookings
• Fix: Departures
• Fix: Air travel segments

2024 Q3S2 Hotfix - September 5 2

• Fix: Per Group Costs
• Fix: CIR adjustment deleting Cost

2024 August Release - August 23 6

• Fix: Batching e-Payments
• Fix: Invoice
• Fix: Financial Summary
• Fix: Budget's Quantity value
• Fix: Costs

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2024 August 8 Hotfix 3

• Fix: Price reactivation
• Fix: Insurable Amount
• Fix: Invoice payment number

2024 July Release - July 26 9

• Change: Trip Departure Wizard
• Fix: Copy Departure Wizard
• Fix: Push Updates
• Fix: New payment account
• Fix: Max Guest on Price

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2024 July 12 Hotfix 1

• Fix: Booked Prices

2024 June Release - June 21 7

• Change: Referred By
• Change: Travel Reservation Status
• Change: D365 Price Form
• Fix: Company address
• Fix: Invoice

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2024 May Release - May 31 5

• Change: Inventory Allotment
• Fix: Planner: Add/Remove/Clear Days
• Fix: Removing Max Guest on Price in Planner 2.0
• Fix: Planner does not load when Departure is in completed status
• Fix: Adjusting CIR Max Guest capacity

2024 Q2S2.01 Release - May 10 1

• Change: PEAK 15 Pay

2024 May Release - May 3 3

• Fix: PEAK 15 Pay
• Fix: Duplicate price on Invoice
• Fix: Contact on a Company record

2024 Q1 Hotfix 02 - April 26 2

• Fix: Departure Code
• Fix: Guest Itinerary

2024 Q1 Hotfix 01 - April 9 1

• Fix: Creating/editing a price

2024 April Release - April 5 10

• New! Customer Referrals
• New! Autopay Account
• Change: Invoice template
• Fix: Copy Departure Wizard
• Fix: Payments

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2024 March Release - March 15 14

• New! PEAK 15 Pay supports eCheck payments
• Change: Create Payment form
• Change: Declined Web payments
• Change: Message when Credit Card is expired
• Change: Guest Level Itineraries

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2024 Q1S1 Hotfix 01 - February 16 1

• Fix: Declined Web payments

2024 Jan Release - January 19 9

• Change (Payments): Ability to disable Duplicate Protection
• Change (Payments): Text updates on the PEAK 15 Pay Web form
• Fix (Itinerary): Downloading a PDF
• Fix (Planner): Percentage of Price Category Cost
• Fix (Planner) - Base Price with multiple currencies

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2023 Q4 Hotfix 1 - January 5 1

• Fix: Travel Reservation Flight Data

2023 Q4 Release - December 15 9

• Change: PEAK 15 Pay Declined payments
• Change: Payment Account Create Date
• Change: Payment currency alert
• Change: Allowed data combinations for Accommodations
• Change: Extra Person vendor rate

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2023 Q3 Hotfix 06 - November 22 1

• Fix: Payment Status

2023 Q3 Hotfix 05 - November 15 3

• Fix: Vendor Service Name
• Fix: Disapproving Payments
• Fix: Copy Departure Wizard

2023 Q3 Hotfix 04 - November 13 1

• Fix: Images not loading

2023 Q3 Hotfix 03 - November 9 3

• Fix (Planner): Push Updates
• Fix (Planner): Editing a Cost
• Fix (Planner): Error when opening Planner

2023 Q3 Hotfix 02 - November 7 1

• Fix (Planner): Locking Price from the Header

2023 Q3 Hotfix 01 - November 6 1

• Fix: Cybersource Mastercard payments

2023 Q3 Release - November 3 24

• New: Emailing Guest Level Itineraries
• New: Emailing all guests on a booking
• New: Additional Booking Contact
• Change: Cybersource/Stripe Refunds after transition to PEAK 15 Pay
• Change: Deposit Processed flag

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2023 Q2 Hotfix 02 - September 19 1

• Fix (Planner 2.0): Per Hour Calculations

2023 Aug Release - September 1 3

• Fix (Itinerary): Meals not Appearing Correctly after Day 10
• Fix (Beacon): Booking an Inventory Block Item
• Fix (Planner 2.0): Modifying a Cost in the 'Other' Section

2023 Jul Release - July 28 7

• Fix (PEAK 15 Pay): Editing a Credit Card
• Fix (Planner 2.0): Performance improvement saving a Cost
• Fix (Planner 2.0): List of Services Search
• Fix (Planner 2.0): Cost Card Rates tab
• Fix (Planner 2.0): Creating an Addon Price

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2023 Jun Release - June 30 9

• New: PEAK 15 Pay Beacon logging
• Change: PEAK 15 Pay online thank you page improvements
• Change: Merchant Track additional transaction data
• Fix (Planner 2.0): Package Items with no start day
• Fix (Planner 2.0): Percentage of Price Category Cost

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2023 Q2 Hotfix 01 - June 16 2

• Fix: Approve Payments is resetting Payment Date
• Fix: Adding Vendor Service to old Planner

2023 Q2 Release - June 2 22

• New! PEAK 15 Pay
• Change: Departure Stop Sell
• Change: Editing a Cost outside of Planner 2.0
• Change: Contact Form
• Change: Vamoos Integration - Ability to include additional information from non-activity costs

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2023 Q1 Hotfix 03 - May 12 3

• Fix: Itinerary - Costs missing when days are combined
• Fix: Itinerary - Accommodation showing an extra day
• Fix: Planner - Checkout dates on the Cost Card and Calendar views

2023 Apr Release - April 21 20

• Change (Planner): Cost Card redesign
• Change (Planner): Adding costs to an Additional Price
• Change (Planner): Warning when Cost margin is disabled
• Change (Planner): Cost alert when Total Guest count is not added
• Change (Planner): Copying Packages and Package Items

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2023 Q1 Hotfix 02 - April 7 4

• New: Ability to book Block Items via Beacon
• Change: Cybersource Beacon Token
• Fix: Beacon update of an Invoice
• Fix: Error creating bookings through Beacon

2023 Q1 Hotfix 01 - March 18 1

• Fix: Unable to add Guest to an existing Booking

2023 Q1 Release - March 10 22

• New: Ability to Stop Sell a Departure
• New: Bag tax
• New (Planner): Retrieving primary prices via Beacon
• Change: Allowed Data Combinations
• Change: Promo Codes

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2023 Feb Release - February 10 21

• New (Planner): Ability to select different Exchange Rate
• Change (Planner): Clicking the Planner 2.0 button
• Change (Planner): Budget View display of exchange rates
• Change (Planner): Pop up to adjust Guest count
• Change (Planner): Children & Leader toggles on the Cost

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2022 Q4 Release - December 9 38

• New: Invoice Payment Schedule Validation
• New (Planner): Upgrade departures from old planner to new (BETA)
• New (Planner): Adjusting Guest Count
• New (Planner): Financial Summary button
• New: Travel Reservation display of Group RLOC

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2022 Q3 Itinerary Hotfix - October 1 10

• Itinerary: Repeating of days based on certain template code issue
• Itinerary: Cost Category Type section filters issue
• Itinerary: Use of cost category type prefix filter within a cost category type section filter issue
• Itinerary: Cost start destination placeholder and costs with no start destination issue
• Itinerary: Cost Item status reason placeholder when generating a guest itinerary that uses item assignments issue

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2022 Q3 Release - September 9 7

• New: Approve Refunds security role
• Change: Autopay check for unprocessed payment
• Change: Stripe 3D Secure Response
• Change: CVV/CVN number
• Fix: Payment Schedule Items with Amount Type = Price Category

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2022 Q2 Hotfix - August 12 3

• Planner 2.0 (Fix): Ability to display more than 50 costs
• Planner 2.0 (Fix): Cost card ordering
• Planner 2.0 (Change): Display Vendor Service name for a Package

2022 Q2 Hotfix - June 16 1

• Bug: Workflows and other activities not processing

2022 Q2 Release - June 10 35

• Planner 2.0 Roadmap
• Planner 2.0 (New): Ability to Create Percentage Pricing
• Planner 2.0 (New): Vendor Service Packages
• Planner 2.0 (New): Ability to link a Cost to a Vendor Service
• Planner 2.0 (New): Ability to copy a Cost

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