Previously resolved issues have resurfaced in production:
- Postback matching failed when names contained hyphens
- Postback matching failed when names included suffixes
The root cause was an incomplete implementation of a prior fix, which only addressed the "Name on Passport" field. The "Name on Government ID" field continued to cause matching issues when it included hyphens or suffixes.
We’ve updated the matching logic to remove hyphens from all name fields—including first, middle, last, suffix, and Government ID—before comparing names during guest matching. This fix ensures that names are matched correctly when the Verified ID Type is “Government ID.”