We’ve completed our investigation into the issue where certain costs were not appearing in the Financial Summary, even though they were visible in other areas like Planner 1.0 and the Vendor Reservations screen.
The root cause is that these costs were missing the required cost rate. Without a cost rate, the system cannot display the cost in the Financial Summary or in Planner 2.0. This issue primarily affected costs that were copied from older departures or created under specific conditions where the automatic cost rate creation was bypassed.
We’ve taken the following steps to address this:
- Identified and updated over 2,000 affected costs across environments.
- Developed and tested a utility that automatically adds missing cost rates for eligible costs.
- Validated that once the cost rate is restored, the cost correctly appears in the Financial Summary.
Please note that for Planner 2.0 departures, additional data (like scenario links) is required for costs to display, so not all costs can be automatically restored in that view.
We’re continuing to monitor and improve this process to prevent similar issues in the future. Let us know if you have any questions or need further assistance.