This release addresses various PEAK 15 Pay-related issues, ensuring a smoother payment experience.
Missing Payment Records in PEAK 15
An issue was identified where a small number of payments processed through PEAK 15 Pay were successfully completed and appeared in MerchantTrack but no matching payment records were created in PEAK 15. Recognizing the urgency of the situation, we acted quickly to resolve the issue. In the interim, a process was implemented to flag cases where a Transaction ID in MerchantTrack could not be reconciled with a matching transaction in PEAK 15.
With the May release, the internal logic for generating payment records has been updated, and the issue has now been fully resolved.
Authentication Failure adding account using PEAK 15 Pay
Following the last release, an issue was identified where users encountered authentication errors when attempting to add electronic payment accounts in PEAK 15 Pay.
This was due to an incorrect system configuration, preventing merchant accounts from successfully tokenizing cards for internal payments. Several customers reported the issue, prompting an urgent fix. Within a few days, the affected files in all production environments were manually corrected to restore functionality. With this release, the root cause has been fully resolved.
Cannot Add New Credit Card (PEAK 15 Pay)
An issue was identified where customers were unable to add new credit cards or process internal payments in PEAK 15 Pay due to a decommissioned endpoint. The system was still directing some payment traffic to the retired site, causing payment requests to fail. Upon receiving reports, the issue was resolved urgently within a few hours by manually adjusting the system configuration. With this release, the root cause has been fully addressed to ensure smooth payment processing moving forward.