An issue was identified in the Cancellation Wizard when multiple invoices existed for a booking being canceled, leading to unexpected behavior. The logic has now been updated to properly accommodate this scenario.
Additionally, Online Help will be updated with the following alongside the 2025 May Release and can be accessed here.
Best Practice: One Booking > One Invoice
The Cancellation Wizard logic determines cancellation based on the “current” invoice. If multiple invoices exist for a booking, the “current” invoice is defined as follows:
- Status Reason = Approved, Downloaded, or Entered
- Allow Revision = Yes
- Most recent created on date
This ensures cancellations are processed according to the latest applicable invoice.