For users setup with MFA (Multi-factor authentication), they will need to create an app password for their account. That app password will be supplied as the password on the CRM mailbox in PEAK 15. 


  1. User visits
  2. User signs in with their O365 account credentials
  3. Under Security Methods, click + Add Method
  4. Choose App Password
  5. Give the app password a relevant name
    Example: PEAK 15 Mailbox
  6. Once completed, an app password will be generated
  7. User copies the generated password and supplies it as the password on their mailbox record in CRM


What are App Passwords:

Using app passwords with apps that don't support two-step verification (

More information regarding MFA: